For companies who distribute their product online, there is nothing more frustrating than to Google the product and find a large array of unauthorized resellers of the product online. Worse, often these re-sales show up on places like Amazon, Ebay, and other high ranking sites so the resellers often get as much, or more visibility in Google, Bing, Yahoo than its authorized sellers. Frequently, the unauthorized sellers have obtained their product through discount or illegal channels and thus can undercut the price from authorized vendors. Needless to say, the companies authorized sellers are not happy about being undercut by this unauthorized competition.
Often, when companies explore techniques to solve the problem, they are often advised that there is little that can be down (We Disagree). Frequently the products are being offered in an unaltered state, frustrating several of the legal claims that attorneys would like to use to force removal. This causes the companies to then look towards identifying the source of the product via exotic, and expensive, tracking solutions. Historically, often the product diversion source can initially be found but it is a never ending hunt. Our experience has been that many times, there is a multitude of small scale product sources in the chain and stopping them all is akin to playing the arcade game of whack-a-mole: stop one and three more pop up from different holes.
Fortunately, there is often simple solutions that can be invoked to solve these problems. Because of its large volume of work, Cyber Investigation Services, LLC has been able to team with some of the sharpest legal minds in the country to deal with these issues. The result has been some very creative solutions that bring real, cost effective results.
If your company is facing this issue, then we welcome your email to schedule an initial conversation with you. Please email email@example.com to begin the process.